Grand Portage Lodge & Casino Reopens June 29, 2020

REOPENING FAQs

NOTE: Everything is subject to change as the situation evolves.
We will continually update these FAQs as things change.

Important COVID-19 Update: August 10, 2020

To our guests, employees and community,

Management was notified on August 8, 2020 of a lab-confirmed positive COVID-19 case of an Enterprise employee—a resident of the Grand Portage Reservation. The patient remains in quarantine, has complied with mandatory contact tracing and has been interviewed by health officials.

Per Jennifer Sorenson, Grand Portage Clinic Director, “In accordance with Public Health Emergency Plan protocols, Grand Portage Lodge & Casino took all the appropriate and immediate steps to mitigate exposure within the department, building and community.”
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When did you reopen?

Grand Portage Lodge and Casino, Marina and RV Park reopened on Monday, June 29, 2020 at 10:00 a.m.

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What are your new hours?

New hours for our initial reopening (subject to change):

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What COVID-19 Protocols are in place?

At Grand Portage Lodge & Casino, the health and safety of our guests, employees and community is our highest priority.

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How do I book a room at the Lodge, a cabin at Hollow Rock Resort, or a site in the RV Park?

Please call our Front Desk at 800-543-1384 for information about availabilities, pricing, booking and all other inquiries about lodging and your upcoming stay.

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Hollow Rock Resort details:

We will provide linens and towels… no need to bring your own.

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What is your cancellation policy?

As our guests may be looking for flexibility when they make their travel plans, please know that you will be able to cancel or rebook your reservation prior to arrival until noon the day of check-in without charge.

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How will the Lodge Rooms be serviced?

Housekeeping will not be entering your room to refresh or clean.

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What will be different in the Casino?

New Casino hours are 10:00 a.m. – Midnight daily (subject to change).

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With reduced hours in the Lounge, how will I get a drink?

You can purchase beer, wine or cocktails from our Dining Room starting at 11:30 a.m.

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How will Antlers Lounge operate differently?

Antlers Lounge will be open from 5:00 p.m. – Midnight seven days a week.

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Will you be hosting Concerts, Dances, Banquets or other Events in the Event Center?

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When will the Casino Deli reopen?

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Can I smoke while at your property?

The entire property will be smoke-free, with the exception of a Smoking Room located in the Event Center across from the Lounge

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What is new about entry and exit access?

All guests and employees must enter through our main front entrance

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What do I do if I observe a guest or employee exhibiting symptoms of illness?

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What additional changes can I expect?

We will continue to work closely with local and national health officials to keep our guests and employees safe. Please feel confident that we’re doing all we can to provide a healthy environment so that you can enjoy your stay with us.

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How are points, benefits and tier status being handled?

Portage Players Club members will continue to receive the same great monthly benefits based on their tier status.
And points are earned with play as usual.
But due to COVID-19 related closures and travel restrictions, the window to achieve tier status has narrowed.
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